"Didn't you do that last year?"
A customer calls about a noise. Whether you've already replaced that part is a question with a real answer, and finding it means digging through a filing cabinet or scrolling invoices while they wait.
The cost isn't only the minute spent looking. It's the warranty job you eat because nobody could prove when the part went on, and the maintenance you never recommend because nobody remembers what's due.
What's kept together
One record per vehicle
Service history, estimates, invoices, inspection photos and appointments all hang off the vehicle, not off a date or a paper file.
Findable while the phone is ringing
Search by name, phone, VIN or RO number and go straight to the vehicle - which is how the information actually gets looked up in a shop.
Declined work stays visible
Work that was recommended and turned down is still on the record, so you can raise it again next visit with a date attached.
What changes in the shop
- You answer history questions in seconds instead of calling back.
- Warranty conversations start from a record rather than a memory.
- Previously declined work becomes a real follow-up list.
Every feature is in the one plan — see what Underhood costs.