Terms of Service

1. The Service

Underhood is shop management software for independent auto repair shops — inspections, estimates, invoicing, scheduling, and related tools. Underhood Go is a phone-first version of the same idea, built for mobile automotive trades like detailing, paintless dent repair, and wheel repair. Each subscribing business (a "shop") runs one account on one of the two products.

2. Accounts

You must be authorized to act for the business signing up. The person who completes checkout becomes the shop's Owner and can add staff accounts, each with their own name and PIN. You're responsible for what happens under your shop's account, including actions taken by staff you've added.

3. Subscription, Billing and Cancellation

Underhood is $99/month or $999/year per shop. Underhood Go is $29/month per shop, billed monthly only. Both start with a free first month. After that, your payment method on file is charged automatically at the start of each billing period until you cancel.

Cancel any time from your shop's billing settings — you keep full access through the end of the period you've already paid for, and we don't charge you again after that. We don't provide refunds for the unused portion of a billing period. What happens to your data after cancellation is covered in our Privacy Policy.

4. Payment Processing

Your subscription to Underhood is billed through Stripe. Separately, if you accept payments from your own customers through the Service, those charges run through your own connected Stripe or Square account — that money settles directly to you, on their rates, and we are not a party to those transactions.

5. Your Data

You own the business and customer data you put into the Service. We process it to provide the Service to you and don't use it for our own marketing or sell it. See our Privacy Policy for what we collect, who we share it with, and how long we keep it.

6. Acceptable Use

Use the Service for legitimate auto repair or mobile automotive service business. Don't attempt to breach the security of the Service or access another shop's data, resell or sublicense access, or use the Service for anything unlawful.

7. AI Features

Some features use AI to draft or summarize text, or interpret inspection photos. These are assistive and optional — a starting point, not a final word. Review AI-generated content before relying on it or sending it to a customer; you're responsible for what your shop ultimately sends out under its name.

8. Service Availability and Warranty

We aim to keep the Service reliable and may perform maintenance from time to time. The Service is provided "as is" and "as available," without warranties of any kind, to the fullest extent permitted by law.

9. Intellectual Property

The Underhood and Underhood Go names, logos, and software are the property of US Auto Reconditioning LLC unless otherwise noted. Subscribing gives you a right to use the Service for your business — not ownership of it, and not a license to copy or reuse our name, logo, or software elsewhere.

10. Termination

We may suspend or terminate a shop's access for violating these Terms or for non-payment, generally with notice where practical. You can cancel your own subscription at any time as described in Section 3.

11. Limitation of Liability

To the fullest extent permitted by law, US Auto Reconditioning LLC is not liable for indirect, incidental, or consequential damages arising from your use of the Service, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

12. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles.

13. Changes to these Terms

We may update these Terms as the Service evolves. We'll update the "Last updated" date above when we do, and let subscribed shops know if a change is material. Continued use of the Service after changes means you accept the updated Terms.

14. Contact

Questions about these Terms? Email support@getunderhood.com.